Managed Services include services like:
Helpdesk Services:
incident and problem management: identifying threats and weaknesses of a system and providing preventive measures.
Desktop Services:
providing a one fit solution to a problem and building user friendly systems.
Security Services:
Antivirus Solutions.
Hosted Services:
providing server related solutions to hosting issues; providing software and desktop as a service solution.
Back-up Services:
addressing computer crashes. hard-drive failures by providing back-up services.